Call Centre Management System

The project “Call Center Management” automates the operations of a call center by giving replies to the customer’s queries. By adding more entries to the data base store, the application can respond to more number of queries from the customers. The importance is giving correct reply to the input queries. A mail service is provided to send information from the call center executive to the customer. In turn customer can also send mails to the company regarding the clarification of their doubts about the product details and the company details. This project has 2 modules.

Modules:

  • Chat services
  • Mail services

CHAT SERVICES:

Chat application help to the company to provide a source of directly solving the entries of the customer through the call center executive. Whenever the customer call the server name and put for the some queries, these calls are directed towards the executive who in turn chat with customer and clear the queries. It involves the following sub modules

  • Administrator Level
  • Executive Level
  • Customer Level

MAIL SERVICES:

The mail service is provided to the customer and the call center Administrator to communicate between them. The company should also send mail to customer during the features added to the existing product and price variation in a regular fashion. It involves the following sub module.

  • Compose

Tools Used:

Front End Back End
ASP .Net SQL Server 2005
VB.Net SQL Server 2005
PHP My-SQL
JSP My-SQL